Each parent has a secure online account using a unique username and password. If a parent has more than one child at the school, they can merge their accounts to create one login for all of their children.
Making a payment is straightforward and ParentPay holds a payment history for you to view at a later date. Parents can make payments into the account of between £1 and £250.
The consent of at least one parent is required in order that the biometric information of each student can be processed. Please be assured that this information remains within the school and that the biometric information taken is an algorithm and not the actual fingerprint.
The information below should answer any questions you may have but if this is not the case please visit www.parentpay.com or contact Nicola Wagstaff, Bursar, at Abbot Beyne School.
Frequently asked questions
What is a Cashless System?
A Cashless Catering System is a solution, which is purpose designed to meet the ever evolving needs and demands of the Catering Provision that is required by today’s Schools. The Trust-e Cashless Solution allows schools to be better able to provide their students with a faster, more efficient and more appealing meal service.
What is Biometric?
Biometric is simply a method of identifying an individual person. We will be using an algorithm based scan, which reads between 50 & 130 points on the finger/thumb. It is not a fingerprint and is of use only in the cashless system.
How does a Biometric System work?
The information of a student or staff member, who has been biometrically registered, is stored on a secure Biometric Controller within the school, which only our provider, Nationwide Retail Systems Ltd, can access. Once an account is credited the student or staff member places their finger/thumb on the EPOS Terminal, which allows them to purchase items using only this method of identification.
How does my child register on the Biometric System?
Staff in the kitchens will help students register on the Biometric System.
What methods of payment can be used to credit an account?
On-Line Payments – We have introduced On-Line Payments in partnership with the Cashless Catering System. To make a payment on line please go to www.parentpay.co.uk to make an electronic payment.
PayPoint – You will be issued with a PayPoint card, which can be used to top up your child’s account at your local PayPoint stores. Payments via PayPoint will take up to 48 hours to be credited to the appropriate account. You can find your local stores by visiting the website below. http://www.paypoint.co.uk/locator.aspx
How can I check the credit on an account?
This can be accessed via the ParentPay website.
Can I change the daily ‘Spend Limit’?
Yes – The daily ‘Spend Limit’ has a default of £5 but this may be changed by telephoning the school.
What happens if my child’s account is not in credit?
You will need to top up your child’s account.
How do ‘free school meal’ entitlements work?
All free school meal entitlements will be entered on to the system prior to the ‘Live’ day. The Cashless Catering System will, on a daily basis, automatically allocate the appropriate accounts on the free school meal amounts. Students with Free School Meal Entitlements remain anonymous at all times as all account types are accessed in the exact same manner regardless as to whether paid for or not. Any monies not spent from the free school meal allocation will not be carried over to the next day.
Can anyone else use my child’s account?
No – Due to the extensive security on Biometric templates no-one will be able to access your child’s account. As a secondary precaution a photo image is allocated to each student, the photograph shown on the EPOS Terminal will alert the operator if a fraudulent sale is taking place.
My child has an allergy, how will this be monitored?
All allergy records registered with the school will be entered on to the Cashless System. When students attempt to purchase an item, which has ingredients that they are allergic to, the system will alert the operator and prevent them from selling the chosen item.
Can I dictate my child’s dietary requirements?
The system will allow you to register any items that your child is not allowed due to dietary needs or religious beliefs. Any such items must be confirmed in writing by the parent/carer to the school.
When can I log into my account?
You can activate your account and start making payments using the information your child will receive in a letter from us.
Which cards can I use?
ParentPay accepts MasterCard and Visa credit cards, and Maestro, Switch, Delta, Electron, Solo and Visa debit cards.
Is it safe to make payments on the internet?
Yes. ParentPay uses leading technology to process your card transactions securely. All communication with the bank is encrypted and neither ParentPay nor the school have access to your card details.
What about personal information?
ParentPay holds a very limited amount of information about you and your child solely for the purpose of administering your account; however ParentPay does not use your personal information other than for supporting the school. We do not share or give information to any other organisations. We operate under strict guidelines set out by the Data Protection Act 2018.
How can I check that it’s secure?
Standard website addresses begin with http; the address for a secure site will always begin with https. You will also see a padlock at the bottom / top right of the screen on our login page and after you have logged into your account; never enter your card details or personal data on any web page whose address does not start https.
ParentPay will NEVER contact you by phone, e-mail or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact ParentPay immediately on 0845 257 5540.